Red Lemon Online Refund Policy

Red Lemon Online Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Dhana@redlemonworkwear.co.uk. If your return is accepted, we’ll ask you to post it back to us. Items sent back to us without first requesting a return may not be accepted.

You can always contact us for any return question at paul@redlemonworkwear.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Delivery Problems 

We try and use reliable and sustainable couriers where we can and normally delivery should take a few days. if you haven't received delivery within 7 days then let us know. You will have been sent a tracking number, so plea check there first. 

If we haven't heard from you within 30 days, we will assume that all is well and you have received and are happy with your clothing. If we haven't heard from you after 30 days, please contact us and we will see what we can do to remedy any issues. Where proof of delivery (POD) is confirmed, refunds are generally not provided. That said, we value our customers and may offer a replacement or suitable alternative as a goodwill gesture.

Exceptions / non-returnable items

Certain items cannot be returned, including underwear and custom products such as special orders or personalised items. If you have any questions about a specific item, please don’t hesitate to contact us. We’re also unable to accept returns on sale items or gift cards.

Exchanges

The quickest way to get the item you want is to return your current item within the 14-day return policy. Once your return has been processed, you can place a new order for the replacement.

We do accept exchanges within 30 days, but please contact us as soon as possible so we can reserve the item for you.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.